Just Announced: The Children's & YA Book Awards Winners Explore Now
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Title: Be Our Guest: Perfecting the Art of Customer Service (Revised and Updated Edition) / Edition 10, Author: Disney Institute
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Be Our Guest: Perfecting the…
by Disney Institute, Theodore Kinni, Tom Staggs
Explore Series
Hardcover $24.99
Title: The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company / Edition 1, Author: Joseph A. Michelli
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The New Gold Standard: 5…
by Joseph A. Michelli
Hardcover $33.00
Title: Winning with Customers: A Playbook for B2B / Edition 1, Author: D. Keith Pigues
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Winning with Customers: A…
by D. Keith Pigues, Jerry D. Alderman, Karel Czanderna, Owens Corning
Hardcover $84.00
Title: The Big Book of Customer Service Training Games / Edition 1, Author: Peggy Carlaw
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The Big Book of Customer…
by Peggy Carlaw, Vasudha K. Deming, Vasudha Kathleen Deming
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Paperback $32.00
Title: Delivering Knock Your Socks Off Service / Edition 5, Author: Performance Research Associates
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Delivering Knock Your Socks…
by Performance Research Associates, John Bush
Paperback $19.99
Title: Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services / Edition 1, Author: Robert G. Stemper
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Service Selling: A Guide to…
by Robert G. Stemper
Hardcover $285.00
Title: Agile Sales: Delivering Customer Journeys of Value and Delight / Edition 1, Author: Brad Jeavons
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Agile Sales: Delivering…
by Brad Jeavons
Hardcover $160.00
Title: Tourist Customer Service Satisfaction: An Encounter Approach / Edition 1, Author: Francis Noe
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Tourist Customer Service…
by Francis Noe, Muzaffer Uysal, Vincent Magnini
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Paperback $58.99
Title: Defusing the Angry Patron: A How-To-Do-It Manual for Librarians / Edition 2, Author: Rhea Joyce Rubin
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Defusing the Angry Patron: A…
by Rhea Joyce Rubin
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Paperback $72.00
Title: Legendary Service: The Key Is To Care / Edition 1, Author: Victoria Halsey
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Legendary Service: The Key Is…
by Victoria Halsey, Kathy Cuff, Ken Blanchard
Hardcover $24.00
Title: Customer Engagement: Contemporary issues and challenges / Edition 1, Author: Roderick J. Brodie
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Customer Engagement:…
by Roderick J. Brodie, Linda D. Hollebeek, Jodie Conduit
Hardcover $210.00
Title: Designing the Best Call Center for Your Business / Edition 2, Author: Brendan Read
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Designing the Best Call Center…
by Brendan Read
Paperback $62.95
Title: Information Masters: Secrets of the Customer Race / Edition 1, Author: John McKean
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Information Masters: Secrets…
by John McKean
Hardcover $75.00
Title: Essential Tools for Operations Management: Tools, Models and Approaches for Managers and Consultants / Edition 1, Author: Simon Burtonshaw-Gunn
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Essential Tools for Operations…
by Simon Burtonshaw-Gunn, Malik Salameh
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Hardcover $30.00
Title: Building Routes to Customers: Proven Strategies for Profitable Growth / Edition 1, Author: Peter Raulerson
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Building Routes to Customers:…
by Peter Raulerson, Jean-Claude Malraison, Antoine Leboyer
Paperback $64.99
Title: Inside the Magic Kingdom: Seven Keys to Disney's Success, Author: Tom K. Connellan
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Inside the Magic Kingdom:…
by Tom K. Connellan
Hardcover $20.00
Title: Relational Contracting for Construction Excellence: Principles, Practices and Case Studies / Edition 1, Author: Albert P Chan
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Relational Contracting for…
by Albert P Chan, Daniel W Chan, John F Yeung
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Paperback $61.99
Title: Moscow's Muslim Challenge: Soviet Central Asia / Edition 2, Author: Michael Rywkin
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Moscow's Muslim Challenge:…
by Michael Rywkin
Paperback $39.95
Title: Relationship Building in Public Relations / Edition 1, Author: Petra Theunissen
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Relationship Building in…
by Petra Theunissen, Helen Sissons
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Paperback $54.99
Title: Mass Customization: A Supply Chain Approach / Edition 1, Author: Charu Chandra
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Mass Customization: A Supply…
by Charu Chandra, Ali K. Kamrani
Hardcover $169.99

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